Customer Care
CONTACT
 

For all customer service enquiries contact:

E. customercare@harmangrubisa.com
P. +64 9 963 6129

Harman Grubiša Store
20 Jervois Rd
Ponsonby 1011
Auckland, New Zealand

Returns and exchanges
RETURNS

Unwashed, unworn and unused items in their original condition may be returned within 7 days of the date of purchase. Sale items are final sale (non-returnable). Returns purchased via www.harmangrubisa.com or via the Harman Grubiša flagship store may not be returned to any other physical outlets of Harman Grubiša. Any incurred shipping and handling charges in the original purchase shall not be refunded. To complete a return, please contact: customercare@harmangrubisa.com to request a Returns Form.

Complete the Returns Form re-package & ship your item to the following address:

Harman Grubiša Store
20 Jervois Road
Ponsonby 1011
Auckland, New Zealand

The use of tracking and insurance is advised as Harman Grubiša takes no responsibility for the returned product until it has been received. Once the product has been received, refunds are processed into the original form of payment used and can take within 5-7 days.

EXCHANGES

Should you have a query regarding an exchange please notify Harman Grubiša (customercare@harmangrubisa.com) within 7 days of purchase. Any subsequent balance on this exchange will not be refunded in cash and will only be available as a credit to the online or physical Harman Grubiša store (whichever was your original site of purchase). This may not be used at any other outlets of Harman Grubiša.

CANCELLATION POLICY

Should pre-order be offered online, this enables you to purchase an item that is set to arrive later in the season. As soon as the pre-order items are available we immediately package your products and send them to the address you supply us with when placing your order. The delivery times for each item will depend on the release of each garment, but please note that in some cases this can take up to 4 weeks. We will provide a customer care email upon time of your purchase to better indicate the delivery date/status of your pre-ordered item(s). All products purchased through our pre-order service are to be paid for in full. Once your order has been made it will be processed automatically. No cancellations can be made at this time. For refunds and exchanges see above, or get in touch.

Shipping Information
 
PAYMENT

We accept VISA, MasterCard and all debit cards.

Once you have placed your order, your statement should exhibit the name Harman Grubiša Ltd.

For security purposes you must sign upon delivery to a (physical) residential or business address. So please consider this when selecting your shipping address. PO Box is available for delivery only to our New Zealand customers. Once your order has been placed, we take no responsibility for charges incurred at receiver's end as this varies depending on the customs (taxes and duties) and credit card terms of each bank/country.

As well as this, Harman Grubiša takes no responsibility for any secondary carriers, i.e. shipping or freight forwarding services. Harman Grubiša seeks to deliver shipments to the best of their ability however delivery estimates on the site on occasion cannot be met as delays may occur due to custom delays in your country.

WITHIN NEW ZEALAND

DELIVERY METHOD
Courier Post

APPROX DELIVERY TIME
1 - 5 Working Days

Over NZD $400 - Shipping is complimentary
Under NZD $400 - Shipping is NZD $12*
*Includes tracking number and insurance

REST OF WORLD

DELIVERY METHOD
Courier Post

APPROX DELIVERY TIME
1 - 5 Working Days

Over NZD $400 - Shipping is complimentary
Under NZD $400 - Shipping is NZD $12*
*Includes tracking number and insurance

TERMS OF USE
 

This site (www.harmangrubisa.com) provides users with access to sales of luxury apparel and accessories.

Your use of this website constitutes your agreement to all of these terms. These terms may change without notice:

Use this site at your own risk. Harman Grubiša strives to present all product information correctly, although with any online platform, from time to time, errors may exist beyond our control. In the unlikely event that text, images or pricing has been displayed incorrectly Harman Grubiša reserves the right to cancel any order prior to dispatch. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled.

Harman Grubiša seeks to provide all stock items listed on the site, as they are available. In the unlikely event that the size you have ordered has recently become ‘out of stock’, and is no longer available, we will contact you and refund you as soon as possible and/or seek to achieve a suitable replacement.

Harman Grubiša reserves the right to change or discontinue this site at any time.

YOUR PRIVACY

By registering an account with www.harmangrubisa.com you agree to provide true, accurate, current and complete information about yourself as prompted by the account form.

In return Harman Grubiša recognizes the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Harman Grubiša abides strictly by privacy laws to treat certain information collected as confidential and is stored securely.

LEGAL

The ownership of copyright in all content on this website belongs to Harman Grubiša and may not be modified, reproduced or publicly displayed, or distributed or used for any public or commercial purposes, without the prior written consent of Harman Grubiša Ltd.